Les rubriques
How do I return an item?
Réponse :
To get an exchange or a refund, your return request must be made by logging into your account. List your orders, click on "Return a product" on the order concerned.
After submitting your request to our after sales department, you will be given a return authorization number and a label to print and affix to your package.
The return number must be clearly marked on the package.
Any shipment without a return authorization number will be refused by our logistics department, the package would then be sent back to the client at his expense.
Any shipment without a return authorization number will be refused by our logistics department, the package would then be sent back to the client at his expense.
All after sales dossiers are dealt with in the order in which they arrive and within 30 days of the date of reception.
Egalement dans cette rubrique :
- I just received an email informing me that the after sales service has received my parcel, when will I be refunded?
- I just received an email informing me that the after sales service has received my parcel, when will I receive the item in exchange?
- I've asked for my order to be refunded, how will I be refunded?
- What is my period of reflection?
Vous souhaitez obtenir plus de renseignement, voici nos coordonnées afin de nous contacter:
Par écrit
2 Avenue de l’Energie - 67800 Hoenheim
2 Avenue de l’Energie - 67800 Hoenheim