Welcome to the help section
This section includes frequestly asked questions as well as the possibility of contacting our customer service.
To follow-up a delivery, do a return, please first select the appropriate order in My account
Place an order
- Is it possible to pay upon receipt?
- Do you accept purchase orders and administrative mandates?
- What is the procedure to obtain an invoice without VAT?
- Can I order an item which is not available on the website?
- Is the item I want really available?
- I have a promotional code which I would like to use, how do I do that?
- Is my payment secure?
- What payment methods are there?
Delivery
- What are the conditions for a 48 h delivery?
- What are the conditions for free shipping?
- What are the costs and shipping delays for an overseas delivery?
- What are the different shipping methods?
- I'll be absent on the day of delivery, when will my parcel be delivered?
- How do I track my order?
- If I am not delivered within the agreed time, what should I do?
- On the carrier's website, it says my parcel was delivered but I haven't received anything, what should I do?
- My parcel arrived damaged, what should I do?
After sales service
- How do I return an item?
- I just received an email informing me that the after sales service has received my parcel, when will I be refunded?
- I just received an email informing me that the after sales service has received my parcel, when will I receive the item in exchange?
- I've asked for my order to be refunded, how will I be refunded?
- What is my period of reflection?
Products
- Can a charger power both Ni / Cd and Ni / MH?
- Can I replace my computer battery Ni-MH by a Li-ion?
- Can I use a computer charger with different characteristics to those of my original charger?
- Will my device be damaged if I use a battery of smaller or greater capacity?
- Can a battery or charger be compatible with several models?
- What is the lifetime of a battery?
- How can I optimize the lifetime of a battery?
- Do you sell brand-name batteries?
- How long do you guarantee your products?
- Do you align your price with those of your competitors?
- Do you recycle batteries?