If I am not delivered within the agreed time, what should I do?

Reply

We invite you to contact our Sales Department on +33 (0) 3 9000 8001, which will get in touch directly with the carrier.

Also in this category

• What are the conditions for a 48 h delivery?
• What are the conditions for free shipping?
• What are the costs and shipping delays for an overseas delivery?
• What are the different shipping methods?
• I'll be absent on the day of delivery, when will my parcel be delivered?
• How do I track my order?
• On the carrier's website, it says my parcel was delivered but I haven't received anything, what should I do?
• My parcel arrived damaged, what should I do?